Refund Policy
Return Window
You have 30 days from the date your Biren order is delivered to request a return.
Eligibility
To be eligible for a refund, your item must be:
- Unused, unworn, and in the same condition you received it
- Free of any signs of wear, damage, or alteration
- Returned with all original tags, packaging, and any included accessories
Every return is carefully inspected when it arrives. Items returned worn, damaged, or in unsuitable condition won't be eligible for a refund.
How to Start a Return
Email us at support@birenbrand.com with your order number and the reason for your return. Once your request is approved, we'll send you the return address and step-by-step instructions.
Returns sent without approval, or to the address on your original shipping label, may not be accepted.
Exchanges
We don't offer direct exchanges. If you'd like a different size, color, or product, simply return your original item and place a new order for the one you want.
Return Shipping
Return shipping costs are the customer's responsibility, and returned items remain your responsibility until they reach us. We strongly recommend using a trackable shipping service and keeping your proof of postage.
Refunds
Once our team has received and inspected your return, you'll receive an email confirmation. Refunds are issued only to the original payment method used at purchase. Please allow up to 14 days for the refund to appear in your account, though it's often much sooner.
Original shipping charges and return postage costs are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, email us at support@birenbrand.com within 7 days of delivery and include:
- Clear photos or a short video of the issue
- A photo of the package and shipping label
We'll send a replacement at no cost, or issue a full refund, including original shipping, if the item is no longer available. You won't need to send anything back in these cases.
Partial Refunds & Declined Returns
We may issue a partial refund or decline a return if the item:
- Has been used, worn, washed, or altered
- Shows signs of damage or misuse
- Is missing its original tags, packaging, or accessories
Frequently Asked Questions
Do you offer free returns?
Not at this time. Return shipping is paid by the customer, except for damaged, defective, or incorrect items.
Can I combine multiple returns in one package?
No. Each return must be requested and shipped separately. Combining returns can delay your refund, so please pack each one individually and keep proof of postage for each.
What if my return is lost in transit?
If you can't provide proof of postage, we won't be able to process your refund. If you can provide a valid tracking number or postage receipt, we'll issue store credit for your return.
How will I know my refund has been processed?
You'll receive an email as soon as your return has been inspected and your refund approved.